Privacy Policy

1. We may update this Privacy Policy from time to time.
2. When We update Our Privacy Policy, We will intimate You of the amendments on Your registered email ID or on the Application. Alternatively, Livlong may cause Your account to be logged-off and make Your subsequent account log-in conditional on acceptance of the amendment. If You do not agree to the amendments, please do not use the Application or Services any further. Your continued use of the Application will be construed as Your acceptance of the revised terms.

We will also collect and process the following types of Personal Data, including but not limited to:

1. User/Patient/caregiver/doctor/health care professional name;
2. Birth date/age;
3. Blood group;
4. Gender;
5. Address (including country and pin/postal code);
6. Location information, including Your GPS location;
7. Phone number/mobile number;
8. Email address;
9. PAN/Aadhar Number
10. Valid financial information at the time of purchase of Services and/or online payment;
11. LWPSL Login ID and password;
12. User details as provided at the time of registration or thereafter;
13. Records of interaction with LWPSL’s representatives;
14. Your usage details such as time, frequency, duration and pattern of use, features used, and the amount of storage used;
15. Master and transaction data and other data stored in Your user account;
16. Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system, and other visitor details collected in Our log files;
17. User’s tracking Information such as, but not limited to the device ID, Advertising ID etc.;
18. Any other information that is willingly shared by You.

We will also collect Your Medical Information, including but not limited to:

1. Recordings of Sessions with any Healthcare Practitioner accessed through LWPSL Site;
2. Recordings of any messages, in any medium communicated between Yourself and any Healthcare Practitioner accessed through LWPSL Site;
3. Blood group;
4. Physical, physiological, and mental health condition, provided by You/User or accessible from Your/User’s medical records;
5. Personal medical records and history;
6. Lab Reports provided by You or accessible through Your medical records;
7. Prescriptions and Doctors’ notes provided by You or accessible through Your medical records.

Note: Personal Data and Medical Information as defined above may collectively be referred to as “Personal Information”.

The methods by which We collect Your Personal Information include but are not limited to the following:

1. When You register on Our Application;
2. When You provide Your Personal Information to Us;
3. During the course of Services provided to You by Us;
4. When You use the features on Our Application;
5. Through Your device, once You have granted permissions to Our Application (discussed below);
6. By the use of cookies (also discussed below).

Your Personal Information may be used with the support of, or by third parties for various purposes including but not limited to the following:

1. To operate and improve the Application;
2. To provide effective Services;
3. To perform studies, research and analysis for improving Our information, analysis, Services and technologies; and ensuring that the content and advertising displayed are customized to Your interests and preferences;
4. To contact You via phone, SMS, email or third party communication services such as WhatsApp, etc. for appointments, technical issues, payment reminders and other security announcements;
5. To send promotional mailings from Us or any of Our partners via SMS, email, snail mail or third party communication services such as WhatsApp, Facebook etc.;
6. To track your usage of Application and Services offered by Us, for purpose of generating anonymized and/ or aggregated data (“Analytics”) based on monitoring and statistical modelling carried out, either by Us, or through third party data analytics service providers, which may be stored and used by us, our partners, and affiliates, and any other third parties;
7. To advertise, and offer for sale goods, products, and Services of Livlong and/or third parties;
8. To transfer information about You if We are acquired by or merged with another company;
9. To share with Our business partners for provision of specific services You have ordered so as to enable them to provide effective services to You;
10. To administer or otherwise carry out Our obligations in relation to any agreement You have with Us;
11. To build Your profile on the Application;
12. To respond to summons, court orders, or legal process, or to establish or exercise Our legal rights or defend against legal claims;
13. To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of Our Terms and Conditions, breach of Our agreement with You or as otherwise required by law;
14. To aggregate Personal Information for research, statistical analysis and business intelligence purposes, and to sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates;
15. To improve Our business practices, our Site designs and Your experience on our Site and portal as part of Our Services;
16. To maintain and update Your profile, assess Your requirements, queries, complaints and feedback;
17. Where such processing is necessary for merger or demerger, security announcements, billing, pricing and administration;
18. To share with Our business partners/ service providers/ vendors for any reason necessary to provide access to Our Site and Our Services;
19. To exercise any legal action, investigate, prevent, or take action regarding any illegal activities, suspected fraud, and violations on the platform or Site;
20. To share with statutory authorities, government institutions, or other bodies for compliance with statutory and regulatory requirements;
21. To conduct Processing that is necessary to fulfil contractual obligations;
22. To provide LPWSL and its affiliated companies access to Your Personal Information, for the purpose of storing, reviewing, and analyzing the same in order to identify any serious illness, potential chronic conditions or disease conditions and to make necessary recommendations to You for management of such conditions;
23. To recommend You on additional steps for better management of Your health condition(s), which may include, but are not limited to, further diagnostics through additional diagnostic tests/examinations, expert doctor consultations, second opinions, dietary guidance, wellness services, and lifestyle changes;
24. To securely retain a copy of Your Personal Information as a result of additional diagnosis or consultation; in accordance with applicable retention policies, solely for Your benefit and ease of access;
25. To undertake all such processing of Your Personal Information as described above without charging You any additional fees or service charges for the said analysis and report retention;
26. To use anonymized and/or aggregated data derived from Your Medical Information for internal research, insights, analytics, and service development purposes.

(referred to as "Purpose(s)")
Livlong does not use your Personal Information without requisite consent taken from You and would strictly limit the use of your Personal Information to necessary activities mentioned above.

1. You unconditionally authorize Us to exchange, transfer, share, part with all or any of Your Personal Information, across borders and from Your country to any other countries across the world with Our affiliates / agents / third party service providers / partners / banks and financial institutions for the Purposes specified under this Privacy Policy or as may be required by applicable law.
2. You acknowledge that some countries where We may transfer Your Personal Information may not have data protection laws which are as stringent as the laws of Your own country. You acknowledge that it is adequate that when Livlong transfers Your Personal Information to any other entity within or outside Your country of residence, Livlong will place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this Privacy Policy.
3. You acknowledge that Livlong may be obligated by law to disclose or transfer your Personal Information with courts, regulatory authorities and government agencies in certain instances such as for verification of identity, or for prevention, detection, investigation, prosecution, and punishment for offences, or in compliance with laws such as intimation of diagnosis of an epidemic disease. You hereby consent to disclosure or transfer of Your Personal Information in these instances.
4. Livlong is committed to protect Your Privacy and ensuring the confidentiality of Your Personal Information. Your Health Connect data will not be sold to any third party by Livlong. Livlong’s data handling procedure are designed to protect Your Personal Information and shall maintain Your confidence in our Services.

Once You download and install Our Application, You may be prompted to grant certain permissions to allow the Application to perform certain actions on Your device. These actions include permission to:

1. read/write/modify/delete data in relation to the Application on Your device’s storage;
2. view/access information relating to networks/access networks, including permission to send and receive data through such networks/access networks;
3. determine Your approximate location from sources like, but not limited to, mobile towers and connected Wi-Fi networks;
4. determine Your exact location from sources such as, but not limited to, GPS.
5. view/access device information, including but not limited to the model number, IMEI number, operating system information and phone number of Your device.
6. access device information required to send notification/push notifications.

{`We may store temporary or permanent ‘cookies’ on Your computer/device. You can erase or choose to block these cookies from Your computer/device. You can configure Your computer's/device’s browser to alert You when We attempt to send You a cookie with an option to accept or refuse the cookie. If You have turned cookies off, You may be prevented from using certain features of the Application.`}

The security of Your Personal Information is important to Us. We have adopted reasonable security practices and procedures including role-based access, secure communication, password protection, encryption etc. to ensure that the Personal Information collected is secure. You agree that such measures are secured and adequate. We may allow access to Your Personal Information to Our and Our affiliates’ employees, agents, third party service providers, partners, and agencies who need to know such Personal Information in relation to the Purposes as specified above in this Privacy Policy and provided that such entities agree to abide by this Privacy Policy.

While We will endeavor to take all reasonable and appropriate steps to keep secure any information which We hold about You and prevent unauthorized access, You acknowledge that the internet is not 100% secure and that We cannot provide any absolute assurance regarding the security of Your Personal Information.

During Your interactions with Us, it may happen that We provide/include links and hyperlinks of third party websites. It may also happen that You include links and hyperlinks of third party websites. The listing of such third party external sites (by You or by Us) does not imply endorsement of such sites by Livlong. Such third party sites are governed by their own terms and conditions and when You access such third party sites, You will be governed by the terms of such third party sites. We do not make any representations regarding the availability and performance of any of the external sites. We are not responsible for the content, terms of use, privacy policies and practices of such third party websites.

Our website/mobile application does not offer products and services for children/minors. If you are below the age of 18 years, please use our website/application only in the presence of a parent or guardian.

If You need to update or correct your Personal Information or have any grievance with respect to the processing or use of Your Personal Information, for any reason, You may send updates and corrections to Us at Support@livlong.com and We will take all reasonable efforts to incorporate the changes within a reasonable period of time.

You are not allowed to use the Services Application if any of the terms of this Privacy Policy are not in accordance with the applicable laws of Your country.

Livlong shall store Your Personal Information at least for a period of Seven years from the last date of use of the Application or Services or for such period as may be required by law.