We at LivLong care about making you healthier every day! Our Lab partners include the best laboratories in India. These labs have been accredited by NABL (National Accreditation Board for Testing and Calibration Laboratories), thus ensuring quality in their test methods and reports.

Booking a Health Check-up at LivLong is simple. Here are the steps through which you can book a Health Check-Up.

1. Call our customer support team at 18002020600. Our support team can help you with tests prescribed by a doctor as well as full body check-ups.
2. After deciding the test you want to proceed with, our team will help you with its payment process.
3. The Customer Support team will require necessary information such as - Name, Mobile Number, Email ID, Age & Address to enable a smooth purchase.
4. Once you have completed this process, you will get a payment link on your registered Email Id and SMS.
5. After completion of the payment, the support team will allocate a slot, as per your convenience, for home sample collection for the test. You will get a confirmation of the slot via your registered Email Id and SMS.

You will get a soft copy of your reports on your registered Email ID. Apart from an Email, you will receive a WhatsApp message on your registered mobile number that will contain a downloadable link.

Once your sample is collected, a lab will share your report within 24 hours. If you haven't received your report within 24 hours, please send an Email to support@livlong.com. Our team will get in touch with you at the earliest.

You can call us on 18002020600 or write to us at support@livlong.com. Our support team will be happy to assist you.

If you cannot get through to the technician allocated to you for sample collection, call us on 18002020600. Our team will provide immediate assistance.

Yes! Only fully vaccinated & properly sanitized technicians will arrive at your doorstep to collect samples.

You can reschedule a home sample collection in two ways -

1. Call 18002020600 and talk to our support team to book another slot.
2. Alternatively, please write to us at support@livlong.com to change your booking slot.

Please note the slot you select will depend on the availability of a technician.

You can request a cancellation of your pre-booked test by calling 18002020600. Once the Customer Support team verifies the details, they will initiate a request to cancel the booking.

If a test is canceled 24 hours prior to the technician's visit, the entire amount will be refunded. However, if you cancel a test booking within 24 hours, Rs 200 will be deducted as technician fees.

After cancellation of a booking, a refund takes between 4-7 business working days to be reflected into your account. In case of any delay, please write back to us at: support@livlong.com.

After receiving your report, please call 18002020600 to book a follow-up consultation with a LivLong Doctor.